WiFi 6 can deliver even faster broadband speeds to supported devices. QuickStart, set up and connections. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. I don't work for Virgin Media. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. At least 30Mbps download speeds in every room or £100 one-off credit. In North America you can choose to purchase your own modem. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. 0. The two sockets on the wall on the RHS are telephone sockets. We would like to show you a description here but the site won’t allow us. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. It keeps dropping connection, very laggy, cutting in and out. WiFi Max. Rewards Members can get $5 per month for. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. If they don’t, many private companies will recycle your old modem or router for you. . Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. What you are asking for is a continuous log of connections, and that is not available from such a simple device. 5Gbps ethernet port. Returning Virgin Media equipment. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. This collection was made when there was a lot of. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Save the trip to the tip for faulty hardware. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. We appreciate that you have already tried turning off your hub and restarting this, however the red light is remaining. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. 1 (192. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. Go to solution. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. The simplest approach would be to return the router to upstairs. How to recycle your Virgin Media router. Trouble is that will affect the other. Manage Your Account. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Send the email to equipmentreturns@virginmedia. Click Clear All or Delete All. If you want a simple solution that just works I would go for this in modem mode: Deal: TP-Link Deco X55 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System, Three Gigabit Ports, Coverage up to 6,500 ft2, Connect up to 150 devices, HomeShield Security, Pack of 3, Amazon Exclusive Gives a bit of. How does it. 100. Access the Router Settings. Many thanks, David. This latest future-proof WiFi. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. co. Networking and WiFi. Download your label, post it for free. Please read the FAQ'sI've recently moved over to virgin media 200. Parental controls are a set of tools designed to protect and keep children safe online. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. virg. You will find the PM in the top right corner of your page in your inbox. 13-12-2021 15:21. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. 22-02-2022 15:35 - edited 22-02-2022 15:47. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Any assistance welcome! Thanks. Although this question has appeared before the answers vary and I need definitive advice. In the end, I took a punt and went with Amazon's Eero system. “In 2020, we refurbished and reused 1. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Alternatively, contact CollectPlus for help sending your package. 1) Access your hub on 192. If you have an earlier Super Hub model, please be aware that the instructions might differ. Chris. 06-05-2019 12:19. Redeem Offers. Plume supports Ethernet backhaul. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. What's more, one in seven households has two or more. Unlocks superfast broadband in 500,000 buildings. Click on the “Networking” tab. Then send the equipment and returns form to the address provided on the returns form. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Hello, I recently moved into a rented property. I don't work for Virgin Media. 100. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Disconnect your old Hub. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. If you have trouble, do a DSAR request of the recording (held up to 6 months). on 02-09-2023 09:35. 100. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Follow these steps: Keep the router powered on. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. The Wi-Fi functionality is switched off and only an internet connection. Vonage 2nd line. It'll use the management IP 192. Longer internal coax cables are available if placement of the Hub needs to be changed. Wearables. Contact your ISP. Keep the community welcoming for all. uk. Guest Wi-Fi is a standard feature on many Wi-Fi. Install your TV This section will take about 30 mins. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. A quick guide on how to dispose of and return your old router. Virgin Media package. 0 hub. Go to solution. There's no setup or complication, you just plug it in and it works. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Some. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. Simply ring our friendly customer service team. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Steps to install your Virgin TV V6 box. If it’s not a technical issue you need help with then we’re here to support you on. Best of all, for many, it’s a free upgrade. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Then, the scheme provides them with. Networking and WiFi. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Called 789 and was told to take it to the local dump. 168. You should look at getting a better router and use hub in modem mode. Now you need to change the Wi-Fi name for 2. co. Our most popular rubbish removal service is our ‘Man and Van’ collection. There are four ethernet ports, three allowing for. Concerningly, the corporation did not appear to want the brand-new, unused box back. Home Phone. This may take a. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. Options. So thats what i did. It informed me that you provided incorrect information, apologized, and had since collected the items. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Although this question has appeared before the answers vary and I need definitive advice. Open Login Popup . I'm a Very Insightful Person, I'm here to share knowledge. 168. Alternatively, you can restart your router via the Virgin. 10 REPLIES. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. But don't just leave it in a cupboard to gather dust. Finally got a new router which is amazing. 2) Turn off the hub and disconnect any Ethernet cables. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Reset Hub password. 13-12-2021 15:21. Mobile customers can also use the app to keep on. Please read the FAQ'sWiFi hotspots. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. You might get round this by setting the Sky router (if you can) to only use 2. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. The webpage usually list which items need returning, however it doesn't at present. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media broadband customer reviews. Here's the solution in our latest post. Disconnect all unneeded ethernet cables from the rear of the Hub. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Remove any unwanted software that may have been installed. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Virgin Media customers can return their equipment for free. The best way to cancel Virgin Media is over the phone. The easiest way would be to set it up with a separate SSID, e. Working hard to help connect the nation, shop our offers and order online. How about using a 10m RJ11 to RJ11 telephone cable. Release the power button and wait for the router to turn off. My Virgin Media App. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Access Virgin Media router settings in modem-only mode. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. You’ll be provided with step-by-step instructions on how to set up your new. Click System Log. I don't work for Virgin Media. Our processes have been developed to minimize waste and. 1 Kudo. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. Virgin Media recycle kit usually comes with a letter. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. As for your old Virgin TV box –we ask that you dispose of the kit in an environmentally friendly manner. 168. Back a step. [MOD EDIT: Subject title changed for clarity] - 5163069. 0) than the Wifi6 AP (255. O2 shop or local council recycle yard. I've unplugged and restarted many times, but always return to a steady red light. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Access your bills, diagnose faults and manage your package. 1). Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 21 EDT. 255. Back a step. 1; Login with your username and password, default will be shown on. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Equipment remains our property and we charge for anything unreturned. 3m items, including. This free software can turn a £100 router into something more like a £1000 router. How to replace your Virgin Media Hub. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Connect the Hub’s power cable with the blue tab. Simply ring our friendly customer service team. Find the Security Settings option, and location the Channel drop down menu. You’ll then be able to use your same old phone to make. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 4 GHz and 5 GHz wireless networks. Unplugged router, etc. The research, released on the eve of Global Recycling Day, shows that two. VM BB TV Landline. Click on the Wireless Network Settings option. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Working hard to help connect the nation, shop our offers and order online. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Power on the hub and leave it five minutes to settle down . Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. 8. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Don’t plug the power cable into a plug socket yet. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. 1. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. At the time was told IF we needed to return the old router details would be in with the new router. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Mobiles. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. It also supports the WiFi 6 standard (also known as ax), as well as 2. If so run the VPN software on it and connect the XBOX via it. Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. $150 $172 Save $22. 10 REPLIES. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Click on the “> Check router status” button. all set up and running. If you're leaving Virgin Media, it will send you a postal. This depends on the equipment you want to recycle. Make sure that the Enable Modem Mode option is selected. It supports Wi-Fi 6 and also includes a 2. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Available with M50 broadband or faster. May 5, 2023. Network Switch. How to change my Virgin Media or Virgin Mobile package by phone. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. Click on the “Upstream” tab, copy the text and paste into your reply. Now, once you are in the router’s web portal, look for the Remote Managementoption. I have changed my broadband hub 3. Step 4: Return or recycle your old Virgin Media router. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Router login. Launched almost a year ago now, the redesigned Hub 3. 2. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 1. com, the comparison and switching service. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . WPA3 encryption) and a 2. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. Select the correct HDMI input for your box. I received a text message stating that the collections team would pick up the equipment on a booked date . In store only. Router login. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. Again use a cable that carries gigabit speeds. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. 255. The second method is to send an email to Virgin Media requesting a return kit. Design. Allow the router to reset to its factory settings and wait for approximately 30 seconds. If you can get Quickstart, you can choose one of two delivery options. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. It's super old Router (i think Hub3) and. This means the Hub is switched on, but your WiFi has not been activated. If the computers are also showing 100Mb/s cables might be the issue. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. Concerningly, the corporation did not appear to want the brand-new, unused box back. Virgin Media Hub 5 to replace my Hub 3. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Should all be working. 3m items, including set-top boxes. on 13-01-2023 12:13. 13-12-2021 15:21. Adapt it as a wireless bridge. uk. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Visitors will be able to use the internet but will not have access to other devices on your network. 168. Joining in. To return your equipment, simply click the link and follow the instructions. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Got my new router sent out. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Step 4: Wait for all panel lights on your cable modem to become green on. It's at least 7 years old! We would love. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. There are a few options for what to do with an old Vodafone router. Eventually I got sent a returns box to return my old router, and was told Yodel. A great router with excellent parental controls. Excludes broadband faults and broadband network outages. on 26-09-2023 17:25. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Keep the community welcoming for all. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. . 3. 0 and BT scores 1. co. Whatever the case, your old router or modem/router combi unit can be reused. 0) This way, I will then be able. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. 0. I'm a Very Insightful Person, I'm here to share knowledge. Guest Wi-Fi connection. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Lines are open 12pm-10pm, 7 days a week. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. Hey @mburnip12, thanks for reaching out to us on the forums page. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. This will include creating a new network name and password for the pod. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Connect the Hub’s power cable with the blue tab. You can bring in up to seven items per store per day. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. 29 Europe/London By Julian Clover. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. Further exclusions & legal stuff apply. Superhub 5 its great 👍. The advice was to recycle the old hub. Sometimes, a simple reboot can fix the problem. 0.